New Introducing Merlin AI — agentic intelligence for transport

The future of transport runs on intelligence.

iFusion builds ITSO-certified fare collection hardware and agentic AI software that gives operators, authorities and passengers something they have never had before: a transport network that learns, adapts and improves — on its own.

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Years of experience
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Operators served
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Device uptime
iFusion X — fixed on-bus ticket machine with an 8-inch touchscreen
iFusion X · On-Bus Machine
iFusion P — portable handheld fare terminal with thermal printer
iFusion P · Portable Terminal
iFusion T — Tap & Go contactless reader
iFusion T · Tap & Go Reader

Unified across all public transit

Our intelligent hardware and the Merlin AI platform are positioned to power every mode of transit in the UK.

Bus

Bus Fleet

Fixed ETM tablet consoles and live GPS telemetry.

Active
342
Sync
99.7%
Passengers
8,547
Tram

Tram & Metro

Account-based Tap & Go contactless reader systems.

Active
156
Sync
99.9%
Passengers
12,834
Train

Rail Systems

ITSO compliance, ticketing platforms and validation terminals.

Active
89
Sync
99.8%
Passengers
34,291
Taxi

Taxi & Ride

Portable hand-held payment and validation terminals.

Active
521
Sync
99.6%
Passengers
6,123
Our belief

We believe transport should think ahead.

Public transport should not be reactive. It should not wait for a complaint to discover a problem, wait for a spreadsheet to reveal a trend, or wait for next quarter to adjust a fare. Every bus, every journey, every tap of a card generates data that — when connected through intelligence — can make the next journey better than the last.

That is the future we are building. Not just devices that collect fares. An intelligent network where hardware and software work together to help operators run better services, help authorities meet their commitments, and help passengers get where they need to go.

Our approach

Hardware that connects.
Software that thinks.

Every iFusion device — from the on-bus machine processing a contactless tap to the portable terminal validating a school pass — is a sensor in an intelligent network, feeding real-time data into Merlin, our agentic AI platform.

It watches your fleet

Every transaction, GPS position and boarding event flows in real time — not at the end of the shift, not when the vehicle returns to the depot. Now.

It learns your patterns

Machine-learning models find the trends a human would miss: a dwell-time problem at one stop, a fare that no longer fits how people travel.

It tells you what to change

This is not dashboards and downloads. Merlin recommends the specific action — before you have to ask — and drafts the compliance reports your authority needs.

Solutions

Solutions built around you

Whether you run a fleet of five hundred, deliver a Bus Service Improvement Plan, or account for every child on every journey — we have built solutions for how you actually work.

For Operators

Streamline operations, capture every fare and see your entire fleet in real time. ITSO-certified devices handle contactless, cash, smartcard and mobile — while feeding live data into tools that help you run a better service.

For Authorities

Evidence your Enhanced Partnership outcomes, monitor operator performance against agreed standards, and give passengers the seamless, multi-operator experience your BSIP promised. One connected platform.

For School Transport

Every child accounted for. Every journey tracked. School Tracker gives parents, schools and operators real-time visibility into who boarded, when and where — replacing paper registers with automated safeguarding.

Intelligence

Your fleet has a brain. Meet Merlin.

Merlin is the agentic AI behind every iFusion device. It does not wait for you to run a report. It watches your operation, spots the patterns you would miss, and recommends the changes that save you time and money.

Observe

Real-time data from every device, unified — no uploads, no batch processing, no delays.

Reason

Demand forecasting, anomaly detection and fare modelling find what humans miss.

Act

Specific recommendations and ready-made compliance reports — it works for you.

Real-time fleet dashboard

Every vehicle on a live map. Track service against timetable and act from the same screen.

Compliance, automated

BODS datasets and EP evidence, generated for you.

Fare optimisation

Model the revenue impact before you change a price.

In partnership with industry leaders

“iFusion replaced two suppliers, three spreadsheets and a fortnight of manual reporting. Merlin now tells us what to fix before our customers feel it.”
N NihalAce Vehicles
Get started

See it running. On your routes.

The best way to understand iFusion is to see it working. Book a live demonstration and we will configure our devices and Merlin AI to your routes, your data and your challenges.